Terms of service

Last updated: 16 October 2026

1. Who we are

ional.ai is a service operated by Jools Moore, a sole trader in Malta, trading as ional.eu and ional.ai ("we", "us", "ional").

Contact: [email protected]
Postal address: 43 Solana Court, Triq is-Sirk, Is-Swieqi SWQ 3214, Malta
VAT number: MT27102109

These terms apply to ional.ai, app.ional.ai and the app sub-domains (the "Service"). They also apply when you use the Service through ional.eu. By creating an account or using the Service you agree to them on behalf of your company.

2. The service

ional.ai offers specialist B2B marketing apps. They include Signals, Discovery, Prospect research, AI visibility audit, Weekly digest, Press release, LinkedIn campaign, Meeting to content, Image Studio, decks, Post generator, Motion clip, Clips video clipping, Coverage & Awareness, Competitor watch, Meeting & interview prep, Awards and Stat cards. The apps connect to a private Company Brain. You fill it with company, brand, client and sales information and uploaded documents.

A subscription covers the tools, not a marketer. Human work by ional.eu is a separate contract.

The Service is for businesses only. It is not offered to consumers. By using it you confirm you act for a business.

3. Accounts and seats

One account per company. Colleagues share it.
You must sign up with a work email address. Free email domains are refused.
Each plan includes one seat. You can add seats for EUR 10 per month each. Extra seats share the company's credits.
You are responsible for everything done through your account and for keeping sign-in details safe. Tell us at once if you think someone has gained access without permission.
You must give accurate information and keep it up to date.

4. Free trial

You can try individual apps free of charge. No card is needed. A trial has no obligation to subscribe. We may limit or end trials to prevent abuse. Trial accounts that never convert are deleted 90 days after the last trial ended.

5. Plans, credits, billing, VAT, renewals, cancellation and refunds

Plans (launch pricing, per month, excluding VAT)

Plan	Price	Credits per month
Starter	EUR 30	300
Growth	EUR 60	800
Pro	EUR 120	2,000

Credits - Apps use credits. The cost is shown before any credit-based run. - Credits are taken only when a run starts. They are returned if a run fails before anything is spent. - Unused plan credits roll over for one month. - You can buy a top-up of 500 credits for EUR 40. Top-up credits do not expire. - Credits have no cash value and cannot be exchanged, transferred or paid out.

Billing and VAT - Payments are taken by Stripe. We do not store your card details. - Prices exclude VAT. We add VAT where it applies, based on your billing details. - You must keep your payment method valid. If a payment fails we may restrict the account until it is paid.

Renewals and cancellation - Subscriptions renew every month until you cancel. - You can cancel at any time in the app or by email to [email protected]. Cancellation takes effect at the end of the current billing period. You keep access until then. - We do not give refunds for part months or unused credits. This does not affect any right you have by law that cannot be excluded.

Price changes We may change prices. We will give you at least 30 days' notice by email or in the app. The change applies from your next billing period. You can cancel before it applies.

6. Acceptable use

You must not use the Service to: - create or share unlawful, infringing, defamatory or harmful content; - make misleading or false claims about a company, product, person or result; - send spam or unsolicited bulk messages; - break the rules of LinkedIn or any other platform you publish to or collect data from; - reverse engineer, copy or attack the Service, or bypass its limits or security; - resell, sub-license or provide the Service to others as your own service; - upload content you have no right to use.

We may remove content and suspend access where we reasonably believe these rules are broken.

7. Your content and the Company Brain

You own the content you upload or enter, including the Company Brain ("Customer Content").
You give us a licence to store and process Customer Content only to provide the Service to you. This includes sending it to our sub-processors as needed to run an app.
We do not use Customer Content to train AI models. Our sub-processors page lists the providers that process it on our behalf.
You are responsible for having the right to upload Customer Content, including any personal data in it. Our data processing agreement applies where we process personal data for you.
You can export all your data and ask for deletion in the app. See section 14 and our privacy policy.

8. AI output

Outputs are produced with AI models. They can be wrong, incomplete or similar to other outputs.
Every output waits for your approval. Nothing is published or sent for you without it.
You must check each output before you use it. You are responsible for what you approve, publish or send, including claims, facts, names and legal compliance.
We do not guarantee any commercial result, ranking, reach or response from using the Service.

9. Third-party data

Some apps (Signals, Discovery, Prospect research and Brain quick start) show public LinkedIn data. This is information people chose to publish publicly. It is shown for business purposes only. You must use it lawfully. That includes data protection law and the rules of the platform it comes from. You must not use it for profiling people, for unsolicited messaging that breaks the law, or to build contact lists for resale. Public website content shown in an audit is read from public pages. You remain responsible for how you use it.

10. Availability and changes

We aim to keep the Service available but do not promise it will be uninterrupted or error-free. We may maintain, change, add or remove features. If we remove a paid feature in a way that matters to you, we will tell you in advance. You can then cancel.

11. Suspension and termination

You can stop using the Service and cancel at any time.
We may suspend or end your account if you break these terms, do not pay, or use the Service in a way that risks harm or legal liability. Where reasonable we will tell you first.
On closure you can export your data. After closure we keep account data for 12 months and then delete it, apart from records the law requires us to keep. Sections that by their nature should continue (intellectual property, liability, governing law) continue after termination.

12. Intellectual property

We own the Service, its software, design and brand. These terms give you only a right to use the Service while your account is active. You may not copy or reuse them except as these terms allow. As between you and us, you may use the outputs you create for your own business, subject to third-party rights and the terms of the AI and platform providers involved. You give us permission to use your company name and logo to say you are a customer only if you agree in writing.

13. Liability

The Service is provided "as is" to the extent the law allows.
Our total liability for all claims under these terms in any 12-month period is limited to the fees you paid us in the 12 months before the event that gave rise to the claim.
We are not liable for indirect or consequential loss, loss of profit, revenue, goodwill or data, or for content you publish or send.
Nothing in these terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence.

14. Data protection

How we handle personal data about you and your users is in our privacy policy. Where we process personal data on your behalf, our data processing agreement forms part of these terms automatically.

You can export all your data and request deletion in the app. Sign-in stops at once. Deletion is carried out 14 days after the request.

15. Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email or in the app. If you do not agree you can cancel before the change applies. Using the Service after that date means you accept the new terms.

16. Governing law and courts

These terms are governed by the laws of Malta. The courts of Malta have exclusive jurisdiction.

17. Contact

ional.eu, Jools Moore, sole trader
43 Solana Court, Triq is-Sirk, Is-Swieqi SWQ 3214, Malta
VAT: MT27102109
Email: [email protected]